eturn Policy – Zescentra Fragrance

At Zescentra Fragrance, customer satisfaction is important to us. Please read our return policy carefully before placing an order.

7-Day Return Policy

Customers may request a return within 7 days of receiving their parcel.

Unboxing Video Required

To claim a return for a damaged, leaking, or wrong item, customers must record a complete video while opening the parcel.

The video must:

• Start before opening the package
• Be clear and unedited
• Clearly show the parcel and product condition

Without an unboxing video, no return request will be accepted.

Eligible Return Reasons

Returns are accepted only if:

• Wrong item was delivered
• Product arrived damaged or leaking
• Item is missing from the parcel

No Refund Policy

Zescentra Fragrance does not provide refunds under any condition.

Non-Returnable Conditions

Returns are not accepted for:

• Used products
• Change of mind
• Personal fragrance preference
• Claims without unboxing video
• Damage after delivery

Contact Information

Zescentra Fragrance

📧 Email: zescentra@gmail.com
📸 Instagram: @zescentrafragrance
📘 Facebook: Zescentra Fragrance

By placing an order, you agree to this Return Policy.