Shipping Policy – Zescentra Fragrance

At Zescentra Fragrance, we are committed to delivering your order safely and on time.

Order Processing

• All orders are processed within 1–2 business days after confirmation.
• Orders placed on Sundays or public holidays may be processed on the next working day.

Delivery Time

Estimated delivery times:

• Major Cities: 2–4 business days
• Other Areas: 3–7 business days

Delivery times may vary due to weather, courier delays, or public holidays.

Shipping Charges

Shipping charges are calculated at checkout and may vary depending on location and order size.

Parcel Opening Requirement

Customers are advised to record a complete unboxing video while opening the parcel.

This video is mandatory for claims related to:

• Damaged products
• Leaking bottles
• Wrong item received
• Missing items

Claims without an unboxing video will not be accepted.

Incorrect Address

Customers are responsible for providing the correct shipping information. Zescentra Fragrance is not responsible for delivery issues caused by incorrect addresses or phone numbers.

Order Tracking

Tracking details will be shared once the order has been shipped.

Contact Information

Zescentra Fragrance

📧 Email: zescentra@gmail.com
📸 Instagram: @zescentrafragrance
📘 Facebook: Zescentra Fragrance

Thank you for shopping with Zescentra Fragrance.